What was the solution that AssistBox brought?
What was the solution that AssistBox brought? Considering its quality, ease of use, and lower cost compared to its competitors, Anadolu Sigorta preferred AssistBox and started to use it in its claim adjustment processes. AssistBox, with its remote claim adjustment module provided claim adjusters the ability to control the mobile device of the insured, take photos of the damage, record videos, control the flashlight of the mobile device and take its location. Customers of all ages, with different technological competencies, connected to the meeting clicking one link and left the call satisfied with the experience they’ve had.
What has brought AssistBox to Anadolu Sigorta?
Using AssistBox, the average claim adjustment process decreased to 5 minutes while the average file closing time became 6days. Furthermore, the cost of claim adjustment decreased by 30%. Using AssistBox, claim adjusters, now able to accept the requests they rejected due to distance, increased the number of claim adjustments per day up to 30 files. Abilities such as taking the location and the real-time video call decreased the fraud possibility by 30%. GDPR violations were prevented with the infrastructure of AssistBox in accordance with the regulations. With the surveys, it was observed that customer satisfaction increased by 90% compared to the traditional method.