CLARIFICATION TEXT ON PERSONAL DATA PROTECTION AND PROCESSING

The purpose of this notification is to fulfill the obligation of disclosure imposed by Article 10 of Law No. 6698 of Protection of Personal Data (KVKK) regarding the use of personal data obtained and / or received from third parties while using AssistBox web and mobile applications, which are managed by AssistBox Teknoloji Ltd. Şti., that you can find information about the details at https://www.assistbox.io.

AssistBox Teknoloji Ltd. Şti. (Hereinafter referred to as “ASSISTBOX TEKNOLOJİ“) makes the utmost effort to comply with the legislation in force regarding the processing and protection of personal data and with the in-house regulatory rules.

In line with this effort and responsibility, great importance is attached to the processing and preservation of all kinds of personal data belonging to all persons who share their information with ASSISTBOX TEKNOLOJİ, within the scope of Law No. 6698 of Protection of Personal Data (hereinafter referred to as “KVKK") and the relevant legislation. In this context, your personal data are processed by us (in the capacity of Data Controller) as explained below and within the limits ordered by the legislation, and these information provisions can be updated and changed by publishing on https://www.assistbox.io or on AssistBox web and mobile applications. The aforementioned updates and changes will be valid from the date that they are published by ASSISTBOX TEKNOLOJİ on AssistBox web and mobile applications.

1. DEFINITIONS:

In this text;

  • Personal Data: means any information relating to an identified or identifiable natural person,
  • Processing of Personal Data: means any activity in the process of obtaining, saving, storing, preserving, changing, reorganizing, disclosing, passing, transferring, making accessible, classifying, deleting after collection, destroying or anonymization, including prevention of the use of Personal Data,
  • Data Controller: means the natural person or juridical person who determines the purposes and means of processing Personal Data and is responsible for the establishment and management of the data recording system,
  • Law No. 6698 of Protection of Personal Data (“KVKK”): means Law No. 6698 on Personal Data Protection,
  • AssistBox: means the software/platform developed by ASSISTBOX TEKNOLOJİ and used over the web or mobile application during the service received by the person concerned.,
  • Programmatic: means the method of automatic and intelligent data collection through the software that creates the AssistBox app,
  • Service User: means real persons who receive, service from ASSISTBOX TEKNOLOJİ’s customer,
  • Service Provider: means our customer that makes their customers use AssistBox app,
  • Participant: means each of the real persons taking part in the call.

a) Data Controller

ASSISTBOX TEKNOLOJİ is the data controller regarding your data processed on AssistBox web and mobile applications. Your personal data will be collected and processed in the scope of the T.C. Constitution, the Contracts to which Turkey is a party, and all other relevant legislation.

b) Personal Data We Collect

Your Personal Data processed within the scope of the services provided by ASSISTBOX TEKNOLOJİ are listed below.

  • Belonging to the Participants: Name, Surname, Phone Number, E-mail Address, Ip Address, Brand and Model of the Device Used, Device Id No.

c) Purpose of Processing Personal Data

Your personal data will be processed within the basic principles regulated by KVKK and the personal data processing conditions and purposes specified in Articles 5 and 6 of the KVKK. According to this;

  • Name, Surname, Phone Number, E-mail address information;
  1. The requirement to send a link to join the call,
  2. Conducting evaluation surveys of the participants for our customers regarding ASSISTBOX TEKNOLOJİ and its applications.
  • Ip Address, Brand and Model of the Device Used, Device Id;
  1. To identify and resolve the source of systemic problems with technical information such as IP address, device brand, model,

d) Where Is Personal Data Processed and Stored? To Whom It Can Be Transferred and For What Purpose?

Your Personal Data collected by ASSISTBOX TEKNOLOJİ is stored electronically and on servers of the institution in Turkey (Turkcell İletişim Hizmetleri A.Ş.) from which we receive server service, backed up and is processed limitedly in line with the purposes specified in this information. When necessary, your Personal Data can be transferred to legally authorized judicial and administrative authorities, lawyers, and/or auditors in order to protect our legal rights and fulfill our obligations, according to the personal data processing conditions and purposes specified in Article 8 of KVKK, by providing all necessary technical and administrative measures by ASSISTBOX TEKNOLOJİ.

e) Personal Data Retention Period

Collected Personal Data will be stored for the time required for the purpose for which they are processed. Besides, ASSISTBOX TEKNOLOJİ; will retain personal data for the duration of the statute of limitations determined in accordance with the relevant legislation, in case of any dispute and within the scope of the dispute, limited to the purpose of executing administrative and judicial processes.

f) Personal Data Collection Method and Its Legal Reason

Your Personal Data is collected, used, recorded, stored, and processed by ASSISTBOX TEKNOLOJİ within the framework of the principle of proportionality, in accordance with the law and the rules of honesty, in connection with and limited to the legitimate purpose clearly stated in this information, by providing you with a clear and understandable written notification, and with your explicit consent if necessary.

In this context, your Personal Data can be collected by ASSISTBOX TEKNOLOJİ using the methods below,

  • Programmatic technical information such as IP address, device brand, and model,
  • The name, surname, telephone number, e-mail address information can be obtained directly from the person concerned, or from our customer which is the Service Provider, via web service or web or mobile application screens.

Processing all kinds of data obtained by these methods are based on the legal reasons stated on KVKK Art. 5 and 6.

  • If it is expressly provided for by the laws.
  • If it is necessary for compliance with a legal obligation to which we, as the data controller are subject.
  • If it is necessary provided that it is directly related to the establishment or performance of the contract.
  • If it is necessary for the legitimate interests pursued by us, as the data controller.
  • If your Personal Data have been made public by you.
  • If the data processing is necessary for the establishment, exercise, or protection of any right.
  • If the data controller has your explicit consent.

g) Rights of the Data Owner

As Personal Data owner, if you submit your requests regarding your rights to ASSISTBOX TEKNOLOJİ with the following methods, ASSİSTBOX TEKNOLOJİ will finalize the request as soon as possible and within thirty days at the latest. The answer to be given will not be charged up to ten pages. A transaction fee of 1 (one) Turkish Lira will be charged for each page above ten pages. If the answer to the application is given in a recording medium such as CD or external memory, the fee that may be requested by ASSISTBOX TEKNOLOJİ will not exceed the cost of the recording medium.

In this context, personal data owners have the following rights according to KVKK Art. 11;

  • to learn whether his/her Personal Data are processed or not,
  • to demand information as to if his/her personal data have been processed,
  • to learn the purpose of the processing of his/her personal data and whether these personal data are used in compliance with the purpose,
  • to know the third parties to whom his personal data are transferred in-country or abroad,
  • to request the rectification of the incomplete or inaccurate data, if any, and to request notification of the transaction made within this scope to third parties to whom Personal Data have been transferred,
  • to request the deletion or destruction of Personal Data and to request notification of the transaction made within this scope to third parties to whom Personal Data have been transferred, in the event that the reasons for its processing disappear even if it has been processed in accordance with the provisions of Law No. 6698 and other relevant laws,
  • to object to the occurrence of a result against the person himself/herself by analyzing the data processed solely through automated systems,
  • to claim compensation for the damage arising from the unlawful processing of his/her personal data.

It is mandatory to include the following information in your application regarding your above-mentioned rights, and if it is included, the information and documents related to the subject should be attached to the application

  1. Your name, surname, and handwritten (wet) signature, if the application is written,
  2. If done by proxy; The original or certified copy of the power of attorney, which includes the name, surname, and the petition with the signature of the attorney, and the special authorization to carry out this transaction,
  3. For citizens of the Republic of Turkey, Turkish Identification Number If you are a foreigner, your nationality, passport number, or Foreigner ID Number if you have,
  4. Your residential or workplace address for notification,
  5. If available, your e-mail address, telephone, or fax number for notification,
  6. Your request subject (in simple, clear, and understandable expressions).

You can make your application using any of the following methods:

1.By personally hand into the following address: AssistBox Teknoloji Ltd. Şti. “Dikilitaş Mah. Barbaros Sk. No:14 Güvenç Apt. D:8 34349 Beşiktaş, İstanbul, Türkiye”,

(You need to have a document confirming your identity, such as your driver’s license, ID card, etc. otherwise your application will not be processed)

2.By sending via notary public to the following address: AssistBox Teknoloji Ltd. Şti. “Dikilitaş Mah. Barbaros Sk. No:14 Güvenç Apt. D:8 34349 Beşiktaş, İstanbul, Türkiye”,

3. By signing with “Secure Electronic Signature" or “Mobile Signature" defined in Electronic Signature Law No. 5070 and sending to assistbox@hs01.kep.tr.

h) Our Measures and Commitments Regarding Personal Data Security

ASSISTBOX TEKNOLOJİ will not disclose the Personal Data it obtains to anyone in violation of this Information Text, the provisions, and basic principles of the KVVK, and will not use it other than the purposes and limits of the processing.

ASSISTBOX TEKNOLOJİ undertakes to protect personal data securely. It carries out technical and administrative measures using various methods and security technologies to ensure the appropriate level of security in order to prevent unlawful processing of personal data and illegal access to data and to ensure the protection of personal data.

In the event that ASSISTBOX TEKNOLOJİ shares Personal Data when required and necessary, it declares that it will carry out the necessary warning and supervision activities for third parties to comply with the commitments under this text.