With AssistBox technicians can handle customer needs remotely by seeing the problem through the customer’s mobile device. They send a link to customer with AssistBox and start helping immediately. This way, reduce costs, increase efficiency and customer satisfaction.
WE SHORTENED THE PROCESS
We increase the first intervention success rate, and we saved you from repetitive tasks.
WE INCREASED PRODUCTIVITY
We decrease the time, transportation, and sources needed to solve the problems.
WE SIMPLIFIED THE ORIENTATION
We assured you are always able to help the new additions to your team, with the possibility of remote assistance.
WE INCREASED SATISFACTION
We increase customer satisfaction with location independence, easy accessibility, and high service quality.
With AssistBox, see what your customer sees, guide them, and provide an effective solution.
Your service technicians team does not need to leave their office to solve customers’ problems anymore. With AssistBox, send a link to your customers and start helping immediately.
This way, without needing to work onsite, provide fast and effective solutions, decrease the product return rate and the cost of sending a field service technician.
Know your customer
Share your screen for co-viewing
Add multiple participants to the session
Integrate with existing mobile & web apps
Get the location, take a photo, turn on flash
Mark on the screen
Get an appointment online
Get a report on usage statistics
Send messages or share documents
Web to web call option
Integrate easily with your internal systems
Yes. If you give the required hardware and access permission, you can have the AssistBox platform ready to use within 8 hours.
Yes. You can embed AssistBox mobile application in your own mobile application using only a single line of code. In addition, it does not matter whether your mobile application is hybrid or native.
Yes. We can make changes according to your needs as long as it does not affect the flexible and modular infrastructure of our platform.
Yes. According to your needs, you can give different authorizations to defined roles.
Europe: Europe: Plaza de San Juan de la Cruz, 6 28003, Madrid, España
+34 649 84 72 84
EMEA: Fulya, Yesilcimen Street, Polat Tower, 430, Sisli, Istanbul, Turkey
+90 530 259 71 11