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VISUAL TECHNICAL SUPPORT?

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REMOTE TECHNICAL & CUSTOMER SUPPORT

With AssistBox technicians can handle customer needs remotely by seeing the problem through the customer’s mobile device. They send a link to customer with AssistBox and start helping immediately. This way, reduce costs, increase efficiency and customer satisfaction.

OUR CUSTOMERS

We enable our customers to transform their processes in line with digital trends and we provide consultancy to them on digital trends.

Learn Why They Preferred AssistBox

OUR PARTNERS

We are very happy to work with our business partners, who have enormously empowered us.

WE SHORTENED THE PROCESS

We increase the first intervention success rate, and we saved you from repetitive tasks.

WE INCREASED PRODUCTIVITY

We decrease the time, transportation, and sources needed to solve the problems.

WE SIMPLIFIED THE ORIENTATION

We assured you are always able to help the new additions to your team, with the possibility of remote assistance.

WE INCREASED SATISFACTION

We increase customer satisfaction with location independence, easy accessibility, and high service quality.

PRONET SUCCESS STORY

With AssistBox, call times decreased by 30%, cases requiring onsite support decreased by 20%, and employee productivity increased by 30%.

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ABOUT

With AssistBox, see what your customer sees, guide them, and provide an effective solution.

Remote Problem-Solving is Now Possible!

Your service technicians team does not need to leave their office to solve customers’ problems anymore. With AssistBox, send a link to your customers and start helping immediately.

This way, without needing to work onsite, provide fast and effective solutions, decrease the product return rate and the cost of sending a field service technician.

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FEATURES

BIOMETRIC VERIFICATION

Know your customer

SCREEN SHARING

Share your screen for co-viewing

2+ PARTICIPANTS

Add multiple participants to the session

SDK & JS LIB.

Integrate with existing mobile & web apps

DEVICE CONTROL

Get the location, take a photo, turn on flash

LIVE POINTER

Mark on the screen

APPOINTMENT

Get an appointment online

REPORTING

Get a report on usage statistics

CHATBOT

Send messages or share documents

OCR & NFC

Automate processes

WEB to WEB CALL

Web to web call option

Rest API

Integrate easily with your internal systems

APP SCREENSHOTS

FREQUENTLY ASKED QUESTIONS

Yes. If you give the required hardware and access permission, you can have the AssistBox platform ready to use within 8 hours.

Yes. You can embed AssistBox mobile application in your own mobile application using only a single line of code. In addition, it does not matter whether your mobile application is hybrid or native.

Yes. We can make changes according to your needs as long as it does not affect the flexible and modular infrastructure of our platform.

Yes. According to your needs, you can give different authorizations to defined roles.

Get In Touch

    Address

    • info@assistbox.io

    • Europe: Europe: Plaza de San Juan de la Cruz, 6 28003, Madrid, España

    • +34 649 84 72 84

    • EMEA: Fulya, Yesilcimen Street, Polat Tower, 430, Sisli, Istanbul, Turkey

    • +90 530 259 71 11