REMOTE TECHNICAL & CUSTOMER SUPPORT
With AssistBox technicians can handle customer needs remotely by seeing the problem through the customer’s mobile device. They send a link to customer with AssistBox and start helping immediately. This way, reduce costs, increase efficiency and customer satisfaction.
OUR CUSTOMERS
We enable our customers to transform their processes in line with digital trends and we provide consultancy to them on digital trends.
OUR PARTNERS
We are very happy to work with our business partners, who have enormously empowered us.
WE SHORTENED THE PROCESS
We increase the first intervention success rate, and we saved you from repetitive tasks.
WE INCREASED PRODUCTIVITY
We decrease the time, transportation, and sources needed to solve the problems.
WE SIMPLIFIED THE ORIENTATION
We assured you are always able to help the new additions to your team, with the possibility of remote assistance.
WE INCREASED SATISFACTION
We increase customer satisfaction with location independence, easy accessibility, and high service quality.
PRONET SUCCESS STORY
With AssistBox, call times decreased by 30%, cases requiring onsite support decreased by 20%, and employee productivity increased by 30%.
ABOUT
With AssistBox, see what your customer sees, guide them, and provide an effective solution.
Remote Problem-Solving is Now Possible!
Your service technicians team does not need to leave their office to solve customers’ problems anymore. With AssistBox, send a link to your customers and start helping immediately.
This way, without needing to work onsite, provide fast and effective solutions, decrease the product return rate and the cost of sending a field service technician.
FEATURES
BIOMETRIC VERIFICATION
Know your customer
SCREEN SHARING
Share your screen for co-viewing
2+ PARTICIPANTS
Add multiple participants to the session
SDK & JS LIB.
Integrate with existing mobile & web apps
DEVICE CONTROL
Get the location, take a photo, turn on flash
LIVE POINTER
Mark on the screen
APPOINTMENT
Get an appointment online
REPORTING
Get a report on usage statistics
CHATBOT
Send messages or share documents
OCR & NFC
Automate processes
WEB to WEB CALL
Web to web call option
Rest API
Integrate easily with your internal systems
APP SCREENSHOTS
FREQUENTLY ASKED QUESTIONS
Yes. If you give the required hardware and access permission, you can have the AssistBox platform ready to use within 8 hours.
Yes. You can embed AssistBox mobile application in your own mobile application using only a single line of code. In addition, it does not matter whether your mobile application is hybrid or native.
Yes. We can make changes according to your needs as long as it does not affect the flexible and modular infrastructure of our platform.
Yes. According to your needs, you can give different authorizations to defined roles.
Get In Touch
Address
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info@assistbox.io
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Europe: Europe: Plaza de San Juan de la Cruz, 6 28003, Madrid, España
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+34 649 84 72 84
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EMEA: Fulya, Yesilcimen Street, Polat Tower, 430, Sisli, Istanbul, Turkey
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+90 530 259 71 11