REMOTE TECHNICAL & CUSTOMER SUPPORT
With AssistBox technicians can handle customer needs remotely by seeing the problem through the customer’s mobile device. They send a link to customer with AssistBox and start helping immediately. This way, reduce costs, increase efficiency and customer satisfaction.
SHORTEN THE PROCESS
Increase your first intervention success rate and save yourself repetitive tasks.
INCREASE PRODUCTIVITY
Decrease the time, transportation and sources needed to solve the problems.
SIMPLIFY THE ORIENTATION
With the possibility of remote assistance, always be able to help the new additions to your team.
INCREASE SATISFACTION
Increase patient satisfaction with location independence, easy accessibility and high service quality.
BUSINESS PARTNERS
REFERENCES
ABOUT
With AssistBox, see what your customer sees, guide them, and provide an effective solution.
Remote Problem-Solving is Now Possible!
Your service technicians team does not need to leave their office to solve customers’ problems anymore. With AssistBox, send a link to your customers and start helping immediately.
This way, without needing to work onsite, provide fast and effective solutions, decrease the product return rate and the cost of sending a field service technician.
FEATURES
BIOMETRIC VERIFICATION
Know your customer
SCREEN SHARING
Share your screen for co-viewing
2+ PARTICIPANTS
Add multiple participants to the session
SDK & JS LIB.
Integrate with existing mobile & web apps
DEVICE CONTROL
Get the location, take a photo, turn on flash
LIVE POINTER
Mark on the screen
APPOINTMENT
Get an appointment online
REPORTING
Get a report on usage statistics
CHATBOT
Send messages or share documents
OCR & NFC
Automate processes
WEB to WEB CALL
Web to web call option
Rest API
Integrate easily with your internal systems
APP SCREENSHOTS
FREQUENTLY ASKED QUESTIONS
Yes. If you give the required hardware and access permission, you can have the AssistBox platform ready to use within 8 hours.
Yes. You can embed AssistBox mobile application in your own mobile application using only a single line of code. In addition, it does not matter whether your mobile application is hybrid or native.
Yes. We can make changes according to your needs as long as it does not affect the flexible and modular infrastructure of our platform.
Yes. According to your needs, you can give different authorizations to defined roles.
Get In Touch
Address
-
info@assistbox.io
-
Europe: Europe: Plaza de San Juan de la Cruz, 6 28003, Madrid, España
-
+34 649 84 72 84
-
EMEA: Fulya, Yesilcimen Street, Polat Tower, 430, Sisli, Istanbul, Turkey
-
+90 530 259 71 11